Privacy policy

PRIVACY POLICY
Last updated: April 10, 2026
Helba (Frozen Berries LLC) respects your privacy and is committed to protecting your personal information.

1.INFORMATION WE COLLECT
We collect personal information such as name, email, shipping address, phone number and payment details when you place an order.
We also collect device data such as IP address, browser type, time zone and cookies.

2.HOW WE USE YOUR INFORMATION
We use your information to:
•Process and fulfill orders
•Provide customer support
•Send updates and marketing (only with your consent)
•Improve our website and services
•Comply with legal obligations

3.LEGAL BASIS (GDPR)
We process your data based on:
•Contractual necessity (orders)
•Legitimate interests (improving services)
•Consent (marketing)

4.SHARING YOUR INFORMATION
We do not sell your personal data. We share it only with:
•Shopify (platform)
•Payment processors
•Shipping providers
•Service providers under confidentiality agreements

5.CCPA RIGHTS (CALIFORNIA)
You have the right to request access, deletion, and information about how your data is used. We do not sell personal data.

6.DATA RETENTION
We retain data only as long as necessary for legal and operational purposes.

7.COOKIES & TRACKING
We use cookies and similar technologies (including Shopify analytics and marketing tools such as Meta Pixel and Google Analytics) to improve your experience and analyze traffic.

8.YOUR RIGHTS
You may request access, correction or deletion of your data at any time by contacting us.

9.CHILDREN’S PRIVACY
We do not knowingly collect data from children under 13.

10.INTERNATIONAL TRANSFERS
Your information may be processed in the United States and other jurisdictions.

11.CHANGES
We may update this policy periodically.

CONTACT
Frozen Berries LLC (Helba)
info@helba.shop