Refund policy

RETURN & REFUND POLICY
Last updated: April 10, 2026

We want you to love your Helba product. If something isn’t right, we’re here to help.

RETURNS

* 30-day return window from delivery
* Items must be unused and in original packaging
* Free return shipping applies to the first return per order

HOW TO START A RETURN
Email [info@helba.shop](mailto:info@helba.shop) with:

1. Order number
2. Item to return
3. Reason for return

We’ll respond within 1 business day.

REFUNDS
Refunds are issued after the returned item is received and inspected.
Processing time: 3–5 business days (bank processing times may vary).

DAMAGED OR INCORRECT ITEMS
If your item arrives damaged or incorrect, contact us with a photo.
We will offer a replacement or refund. In some cases, a return may not be required.

NON-RETURNABLE ITEMS

* Used or installed items
* Returns requested after 30 days

CONTACT
Frozen Berries LLC (Helba)
[info@helba.shop](mailto:info@helba.shop)